Frequently Asked Questions

 

WHEN WILL MY ORDER SHIP?

As each piece is handmade to order, all orders are processed and shipped within seven (7) to fourteen (14) business days.

WHEN WILL MY ORDER ARRIVE?

After processing, orders generally arrive within two (2) business days, depending on where your order is being delivered. All orders are shipped via USPS 2-Day Priority Mail.

CAN I RETURN OR EXCHANGE MY ORDER?

As each piece is handmade to order, we do not accept returns or exchanges at this time. All merchandise is considered Final Sale.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at aundaya. Please contact us here for assistance.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

We ship merchandise to all 50 U.S. states, and to APO/FPO boxes. Currently, aundaya does not ship internationally.

DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?

We currently do not ship orders to multiple addresses.

HOW DO I TRACK MY PACKAGE AFTER IT HAS BEEN SHIPPED?

As soon as your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Please note, that it can take some time before the tracking information is uploaded.

CAN I SEE A RECORD OF MY TRANSACTIONS WITH AUNDAYA.COM?

You must be a registered account holder on aundaya.com to access your order history. You can sign-in or create an account here.

WHAT DO I DO IF I’VE FORGOTTEN MY PASSWORD?

If you have forgotten your aundaya.com account password, please click on the Forgot Password link during the sign-in process, or click here. You will be instructed to reset your password via email.

ARE ALL CRYSTALS AUTHENTIC?

Yes, all crystals used in aundaya jewelry are 100% authentic.

WHY DOES MY CRYSTAL LOOK DIFFERENT THAN THE PICTURE ON THE WEBSITE?

Aundaya jewelry is constructed using natural and delicate stones. Stones are natural products, therefore there may be some variation in color, shade, and opacity, which is its inherent property. Aundaya works closely with outside partners to limit the range of variation that may occur, but small discrepancies may be unavoidable. Due to natural variation in stones, Aundaya cannot guarantee that each jewelry piece will be identical to the image presented on the website.